If you’re having trouble with your mobile banking app or online banking services, the first step is to contact your bank’s customer service department. Call the number on the back of your credit card, debit card or business check. If you don’t have any paper checks, look up the phone number using Google or other search engines.
Call the main customer service phone number for your bank. Again, use Google or another search engine to find the correct number.
Mobile banking and online banking are convenient ways to manage your money. But if something goes wrong with your account or you need help with a transaction, how can you get the assistance you need?
You can contact customer service by phone or email. And if you have a problem with an ATM or debit card, call the number on the back of your card.
Here’s how to contact customer service:
Call the phone number on your mobile app (you can find it under “Support”). The person who answers may be able to help right away or direct you to someone who can.
If there’s no answer at all, try again later. Or go online through the app — there should be instructions in it. If not, look for instructions on the bank’s website or contact page.
If you’re having trouble with your mobile or online banking, start by checking our troubleshooting guides.
If you can’t find the answer to your question, use our contact form, chat feature or call us at 1-888-922-7872 for help with your mobile or online account.
Contact us: to 10 p.m., Saturday from 8 a.m
to 6 p.m. (Pacific time). If you’re currently in the U.S., please click here to get started with online chat now!
If you’re outside of the U.S., please click here to get started with online chat now!
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Mobile and online banking customer service
Online and mobile banking services are a big part of the modern financial landscape. They offer convenience and more control over your finances. However, they can also present some unique challenges for customers and banks alike.
With a growing number of people moving their bank accounts online, incidents of fraud, identity theft, and scams are on the rise as well. Fraudulent activity is often tied to mobile devices, making it important for banks to have strong security measures in place to protect their customers.
Here are some tips for staying safe when using mobile or online banking:
Use two-factor authentication (2FA) wherever possible
Turn on notifications for suspicious activity
Don’t use public WiFi or unsecured networks
Change passwords regularly
